Service packages

In order to provide you with the best possible after-sales service and protect your investment, Visilab offers you a package of additional guarantees. 

This insurance covers the frame (breakage and torsion) and lenses (breakage, cracks and scratches that impair vision) for a period of 2 years for adults, or 1 year for juniors up to the age of 18, from the date of delivery of your glasses by your Visilab store. It allows damaged components to be replaced according to the following conditions:

• During the 1st year: free exchange in the event of breakage or damage

• During the 2nd year: a contribution of 30% of the price of the new item must be paid by the customer

If the frame is no longer available, Visilab undertakes to replace it with another model of an equivalent price, according to the same conditions. 
Breakage insurance can be purchased separately.

If your eyesight changes within 6 months of the delivery date of your glasses, Visilab undertakes to exchange your lenses free of charge (same range and same coatings) to take into account your new correction. This guarantee is valid for a single change of correction of a minimum of 0.5 dioptres, after verification by a qualified Visilab optician for adults or an ophthalmologist for juniors up to the age of 18 (please provide a medical prescription).

Choose your glasses with confidence, you have 90 days to change your mind. The extended satisfaction guarantee offered by Visilab allows you to exchange your frame and optical lenses with complete peace of mind, within 90 days of your purchase, whether for aesthetic, comfort, or adaptation reasons. Visilab will reimburse the difference if the new frame or lenses cost less. Otherwise, the difference is at your expense. Visilab will accept one exchange only within 90 days of your purchase.

This insurance covers the loss or theft of your glasses for a period of 2 years for adults, or 1 year for juniors up to the age of 18, from the date of delivery of your glasses. Visilab undertakes to replace your glasses with an identical pair against payment of a deductible of 30% of the sale price of the new pair before discount. The maximum insured value of the initial pair is capped at CHF 3,000. This insurance is valid for a single case of loss or theft.

In the event of breakage, loss or theft of your glasses within 2 years of the date of purchase (within 1 year for juniors up to the age of 18), Visilab undertakes to provide you with a replacement solution during their repair or until delivery of your new glasses.

Depending on your usage and the duration of the repair, you can choose between:

• A pair of replacement glasses with a frame from the V-Budget range together with basic clear, uncoated lenses adapted to your correction.

• Daily or monthly spherical contact lenses adapted to your correction (from the age of 18).

All these services included in the Service Pack are valid in all stores within the Visilab network in Switzerland, on the articles purchased at the time of subscription of the Service Pack and mentioned on the same invoice. The Service Pack can neither be renewed nor extended.

All the various elements replaced under the breakage insurance and the loss or theft insurance are replaced by products that are identical to the initial equipment (same brand, model and colour for frames / same type, technical characteristics and prescription data for lenses).